To ensure the safety of all patrons and guests, Le Balcon has created the following code of conduct and policy guidelines. Please review and follow the rules and policies below as failure to abide by them may result in expulsion from the venue without refund.

If you have any questions, please contact the box office at 514-528-9766 ext 0.

Accessibility Policy

Please be advised that Le Balcon is currently not accessible for persons with disability needs.

Arrival Policy

As the venue is general admission only with no reserved seats, it is advised that patrons and guests arrive no later than 45 minutes before a ticketed event. This will give you plenty of time to find your seat and get through the gates.

Camera Policy

Flash photography, video or audio recording devices, and professional cameras with detachable lenses are strictly prohibited for all performances. Standard or nonprofessional cameras are only allowed if both the venue and artist provides public authorization and will be noted in the program guide or description.

Cancellation Policy

Le Balcon believes the show must go on, but sometimes the unexpected happens and a show has to be canceled or postponed. In these circumstances, announcements are made as soon as possible. If your ticketed event is canceled, please call 514-528-9766 ext 0 to ask about rescheduling or ticket refund procedures and policies.

Clothing Policy

Smart casual or semi-formal wear is recommended for the venue. If a specific show requires anything more formal, it will be noted in the event description.

Food Policy

Le Balcon offers food and beverages at concession stands before the shows beginning and during intermission. These are the only food items allowed into the theatre. Outside food and drinks are never allowed.

Lost and Found Policy

Lost an item at an event? You can ask event staff for help with finding the lost and found service. You can also call 514-528-9766 ext 0. after the performance. Please be prepared to leave your full name, contact information, and a detailed description of your lost item.

Le Balcon does not claim responsibility for your lost possessions.

Prohibited Items

Le Balcon restricts certain items to keep guests and event staff safe. Please refer to the list below for details. All bags and guests are subject to visual inspections and any prohibited items may be disposed of or returned to guest vehicles. To avoid frustration, please refer to the list below.

  • Alcoholic or other Beverages unless purchased from the bar
  • Artificial Noise Makers 
  • Audio or Video Recording equipment 
  • Cameras (camera policies vary on an event by event basis) 
  • Bags (larger than 12 x 12 x 6) 
  • Cans, Glass or Metal containers 
  • Fireworks or any Explosive 
  • Food and Beverage not purchased from the bar
  • Illegal Drugs 
  • Knives of any size 
  • Laser Pointers 
  • Masks 
  • Phones and pagers must be shut off during performances
  • Promotional items with commercial identification 
  • Tape Recorders 
  • Weapons of any description, including firearms
  • Other items that in the judgment of Le Balcon management pose a safety risk or diminish the enjoyment of an event by other patrons.